My email reply in response of the complaint:

Our ref: CTPL/2009120108



Dear Ms Lee

I refer to your complaint lodged on 01 December 2009. I wish to extend apologies for the unpleasant experience you had with the said driver.

We have conducted an investigation. The said driver was warned on this incident. He was further reminded to always serve the first customer he spot when plying the roads. Your complaint has been filed in his service record for us to closely monitor his performance.

Once again, we extend our apologies on behalf of the driver and we will continue to reinforce training efforts to educate our drivers on the importance of service quality.


Yours sincerely,

Agnes Aw
Customer Service Officer
Customer Service Centre
ComfortDelGro - Taxi Business
CS Hotline: 6552 4525

Is this a standard template in response to complaints??? *ponders*